Interview: Alexandra Walsh Talks About the Westin Times Square’s Fresh New Chapter

Alexandra Walsh, Director of Sales and Marketing at the Westin New York at Times Square, has helped shape the hotel’s strategy since joining the property in 2016 after leadership roles in Sydney’s hospitality market. TheaterMania talked to Walsh about the hotel’s recent $40 million guest room transformation, its standout location in the heart of the Theater District, and how the property blends Times Square energy with Westin’s signature wellness experience. She also highlights why the hotel is an ideal home base for Broadway fans, business travelers, and visitors looking to enjoy New York City’s packed summer calendar, from outdoor dining and cultural events to major global celebrations.

This conversation has been condensed and edited for clarity.

What is your role at the Westin New York at Times Square?
As Director of Sales & Marketing, I have the privilege of leading the commercial strategy for one of New York City’s most iconic hotels. My role focuses on driving business across group, corporate, and leisure segments while building meaningful partnerships that showcase everything our hotel and destination have to offer.

One of the most exciting parts of my role has been introducing guests and meeting planners to our newly transformed hotel. Following our $40 million guest room renovation, we’re welcoming travelers to a refreshed Westin experience that combines modern design, wellness, and exceptional hospitality in the heart of Times Square.

How is the Westin New York at Times Square different from other hotels?
Our location is truly second to none. Situated in the heart of the Theater District, we’re just steps from many of Broadway’s most iconic theaters, world-class dining, shopping, and New York City’s most recognizable attractions.

What truly differentiates us, however, is the balance we offer. Guests can immerse themselves in the excitement and energy of Times Square while enjoying the calm and restorative experience that defines the Westin brand. From our spacious guestrooms and signature Heavenly® Bed to wellness-focused amenities and thoughtful service, we provide a place where guests can both experience the city and recharge.

Whether visiting for business, leisure, or a Broadway getaway, we offer an experience that feels distinctly New York while remaining unmistakably Westin.

Tell us about the hotel’s transformation. What’s new?
We’re proud to have recently completed a multi-phase, $40 million transformation of our guestrooms and suites, creating a completely refreshed guest experience.

Inspired by New York’s energy and Westin’s commitment to well-being, the redesign introduces sophisticated finishes, contemporary furnishings, calming color palettes, and thoughtfully designed spaces that promote relaxation after a day exploring the city.
The transformation reflects our continued investment in delivering an elevated guest experience while maintaining the comfort and wellness our guests have come to expect from Westin.

We’re excited to welcome returning guests who will experience the remarkable transformation, as well as first-time visitors discovering the Westin New York at Times Square for the very first time.

Why should people consider staying at the Westin New York at Times Square?
Our guests enjoy one of the best locations in Manhattan, allowing them to experience the very best of New York entirely on foot.

For Broadway enthusiasts, there’s nothing quite like walking from the hotel to a show in just minutes, enjoying dinner before curtain, and returning after the performance without needing transportation. Many guests make an entire weekend of it by combining evening performances with matinees, all while staying just steps away from the Theater District.

Within the hotel, Foundry Kitchen & Bar offers a welcoming setting for breakfast before exploring the city, a pre-theater cocktail, or a relaxed dinner after an evening on Broadway. It’s become a favorite gathering place for both hotel guests and locals alike.

Combined with our newly renovated accommodations and Westin’s signature wellness experience, we provide the perfect home base for discovering New York City.

When is the best time to visit New York City?
The beauty of New York is that every season offers something unique, but summer is especially vibrant.
The city comes alive with outdoor dining, rooftop experiences, festivals, concerts, sporting events, and an incredible lineup of Broadway productions. It’s an exciting time to explore everything Manhattan has to offer.

For theater lovers, I always recommend extending your stay to enjoy both evening performances and weekend matinees. With so many theaters just a short walk from the hotel, it’s easy to experience multiple shows during one visit.

What are you most excited about this summer?
This summer is particularly exciting as we’re welcoming guests into our beautifully transformed hotel while New York hosts some truly world-class events.

The city is buzzing with excitement surrounding the FIFA World Cup, alongside celebrations for America’s 250th Anniversary, creating an atmosphere unlike any other. Add Broadway’s outstanding lineup of productions, outdoor festivals, exceptional dining, and endless cultural experiences, and there’s simply no better time to visit.

It’s an incredible moment for New York City, and we’re proud to be right in the center of it all.

Is there anything else you’d like readers to know?
The Westin New York at Times Square has always been known for its exceptional location, but today we’re offering so much more.

With beautifully redesigned guestrooms, Westin’s signature focus on wellness, Foundry Kitchen & Bar, and immediate access to Broadway, Times Square, and some of New York’s most celebrated attractions, we’ve created an experience that allows guests to make the very most of their time in the city.

Whether you’re visiting for your first Broadway show, attending a major event, exploring Manhattan with family, or traveling for business, we look forward to welcoming you and helping you experience the very best of New York City from the heart of Times Square.